To support a person to make a complaint if they are unhappy about treatment or care that they, or someone they know, has received from the NHS.
An advocate can:
- Provide people with information about different NHS complaints processes
- Help people understand the different options they have in raising their concerns
- Offer people support to help them think about their complaint and what they want to get from making a complaint
- Support people to make a complaint.
Anyone who wants to make a complaint about an NHS service or a service funded by the NHS.
You can find out more and access tools to help you make a complaint on the NHS Complaints Advocacy website. The website includes resources in BSL and a range of community languages.
If you’d like support with a complaint, call the dedicated NHS complaints advocacy helpline: 0300 330 5454 / textphone 0796 002 2939. The helpline is run by VoiceAbility, the lead partner in the Total Voice Suffolk Partnership.Make a referral