We can help if you or someone you know has not had the care or treatment you expect to receive from your NHS services and you want to complain.
Our advocates can:
- Support you to feel empowered and confident so you can make your complaint
- Give you information about how the complaints process works and what your rights are
- Talk to you about how you want us to support you
You can find out more and access tools to help you make a complaint on the NHS Complaints Advocacy website. The website includes resources in BSL and a range of community languages.
If you’d like support with a complaint, call the dedicated NHS complaints advocacy helpline: 0300 330 5454 / textphone 0796 002 2939. The helpline is run by VoiceAbility, the lead partner in the Total Voice Suffolk Partnership.